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Customer Support Specialist I

Laguna Hills - CA

DESCRIPTION
The Customer Support Specialist is responsible and accountable for providing technical escalation for QuestSoft staff as well as support assistance to QuestSoft clients. They may also participate in other activities including sales support, software implementation, training, software testing, account management, system configuration, release coordination, and product design. 

Recognized as a 2013 and 2014 Top Workplace by The Orange County Register, QuestSoft Corporation is seeking a full-time Customer Support Specialist with previous technical support experience for our Laguna Hills location. Our company is a well-established organization offering a competitive salary, generous benefits package, and a great team environment. Only local candidates will be considered. No recruiters or phone calls please. As the ideal candidate, your responsibilities will include:


JOB RESPONSIBILITIES
  • Provide superb technical system and user support by responding to calls and emails; resolves user product or service problems by clarifying client’s technology issues; determines the cause of the problem; selects and explains the best solution to solve the client’s issue; expedites correction or adjustment.
  • Establish, maintain, and increase client’s satisfaction through professional, courteous, and caring service.
  • Resolve technical problems, detect patterns of issues, and coordinate with IT staff and supervisor regarding persistent problems.
  • Thoroughly document all interactions with clients in case tracking system within 10 minutes of completing a call. Escalate complex and/or client sensitive issues to appropriate decision-maker.
  • Work with clients, co-workers or third parties professionally and tactfully.
  • Act as liaison between clients and third party vendors to determine and document specifications; use QuestSoft program utilities to create screens, map data and program logic.
  • Perform pro-active work with designated QuestSoft clients. This may include reviewing test plans, and conducting regularly scheduled check-ins.
  • Participate in QuestSoft or client specific product testing as required.
  • Excellent interpersonal communication skills via telephone, in person, and in writing.
  • Provide support or assistance to QuestSoft Sales and Training staff as required.
  • Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information.
  • Maintains job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.


Optional Qualifications that are a Plus:
  • Existing experience with QuestSoft products, HMDA RELIEF, CRA RELIEF, Compliance EAGLE, Instant Geocoder.
  • Experience with lending compliance including HMDA, CRA, Federal/State/Local regulations, High Cost, RESPA/TILA, HPML, MDIA, QM, ATR, Dodd-Frank.
  • Familiarity with various Mortgage Loan Origination Systems (LOS).
  • Experience in the Mortgage and/or Financial Industry.
  • Software testing experience,


REQUIREMENTS
  • Associates Degree or equivalent experience in customer support environment.
  • 3+ years experience with a software development company or financial institution.
  • Excellent interpersonal communication skills via telephone, in person, and in writing.
  • Strong organizational and time management skills.
  • Possesses a neat, punctual, positive, proactive and professional work ethic.
  • Self-motivated, ability to work independently and in a team, in a fast-paced, rapidly changing environment.


JOB PURPOSE
To maintain QuestSoft’s standards of providing the best software and support in the compliance software industry.

Please send your resume to resumes@questsoft.com

Delphi Developer / Delphi Programmer - SOAP, XML, MSSQL

Laguna Hills - CA

DESCRIPTION
This position would suit a Delphi developer with good programming skills looking to work on a range of applications and products. As a Delphi Developer / Delphi Programmer, you will be responsible for developing the company's existing software as well as new products.




TECHNICAL REQUIREMENTS
  • Bachelor's degree in Computer Science (or related field) or equivalent years of experience in a software development environment developing Delphi applications.
  • Delphi (ideally Delphi 7 and later versions) development background, using standalone, client-server or browser based applications.
  • Strong knowledge in web services, SOAP, XML.
  • Database programming language experience, preferably using MSSQL.
  • Strong Object Oriented (OOP) skills.
  • Familiarity with Win32 API programming.
  • Familiarity with Install-Shield or other installer systems.
  • Familiarity with version control systems.
  • Background developing in traditional SDLCs.
  • Excellent written and verbal communication skills.
  • Ability to work independently in a fast-paced, rapidly changing environment.



DESIRED QUALIFICATIONS
  • Experience in Mortgage and/or Compliance software.
  • Experience in interfacing with third party software vendors.
  • Experience with integrating advanced reporting engines.
  • Experience in .NET.

Please send your resume to resumes@questsoft.com